Refund policy

IMPORTANT: Please review our return policy before placing an order. By placing an order, you agree to all terms and conditions in our return policy. 

Due to the nature of the business, we cannot accept returns for Lingerie, Sex Toys, Beauty Products and Accessories unless they meet the conditions as stated below. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All returns must be reported within 7 days of delivery. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at support@nakedcravings.com. Upon review, we well reach out with next steps. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@nakedcravings.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

We do not offer any exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.